A GUIDE TO OUR PLATFORM

How it Works

Here is a quick guide with frequently asked questions.

3 Basic Steps to Start Listing

Register with Preloved Nation

Start your journey by creating an account. Click on the LOGIN/ REGISTER icon on the top menu to get started.

Verify your Phone Number

From your Profile Dashboard, click on 'NEW LISTING'. You will be asked to verify your phone number before you can start listing your preloved items. This enhances the security on our Platform.

Start listing your preloved item

All listings are moderated to ensure photos and content are complying with our terms and conditions of use.

Frequently Asked Questions

The Preloved Nation community marketplace offers 3 types of listings. It is not possible to switch between different listing types while it is live. Available types are:

  1. For Sale
  2. Borrow Me
  3. It’s Free

In order to promote your listing you have to first navigate to your submitted listings on your user dashboard.  From the action menu, select the last option, a blue PROMOTE button. It will open a modal window with a list of all available promotions on our community marketplace, as well as your currently active promotions for the particular listing.

The list of available promotions are:

  1. Bump Up Listing
    Update the creation date of your listing to today, while the expiry date remains the same and can be used only once per listing.
  2. Top Listing
    Display a FEATURED ribbon on your listing box and move your listing to the top 5 positions of all listings while still keeping a copy on the regular listing position.
  3. Urgent Listing
    Display an URGENT ribbon on your listing box.
  4. Home Map Listing 
    Add your listing to the Map Search with a special animated map pin to highlight it.  

With the exception of Bump Up promotion all of the promotions can have multiple packages available.

We charge a minimal amount per promotion.  Once you selected the promotion type and period you can proceed to the payment screen. You have the option to pay by debit/ credit card or with your Tokens.  Once the payment is cleared your promotion will be active. Promotion starts from the time when payment is cleared and not from time the promotion is requested.

In order to retrieve the phone number of the seller click on CLICK TO REVEAL PHONE NUMBER on the seller’s profile block or on the seller’s profile page.  You have to be registered with Preloved Nation to reveal phone numbers.  The same applies should you wish to chat with the seller.

To chat with the seller navigate to any of the listings and click on the MESSAGE button.  A list of your messages is available on your profile.   You can also continue chatting with the seller from your user dashboard.

There are two types of reviews – buyer and seller. You need to be registered to leave a review.  Once you send a message to the seller and he/she responds, you will be able to review the seller and the seller will be able to review you as the buyer.

When users visit your profile, they will be able to see your overall review , complete list of your reviews and to filter them by type.

Once you post a review it can not be changed. The seller also has the option to respond to your review.

If you found some listings you are interested in, you can mark it as a FAVORITE and return to it later again.  You will find the FAVORITE button below the Seller profile on the listing page.  Once you marked it as a favorite it will be save to the list of your favorites and you can access it from your user dashboard.

If you feel that a listing is violating the rules of our Platform, you can report it directly from the listing page by clicking on the REPORT button and writing a detailed reason. The listing will remain active until Preloved Nation verifies the violation.

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