The Legal Stuff

Terms and Conditions of Use

Welcome to and/ or (together, “Preloved Nation “). These Terms and Conditions of Use, the Privacy Policy Terms and all policies posted on our site set out the terms on which we offer you access to and use of our site, services, applications and tools (collectively “Services”). All policy terms, and the Privacy Policy are incorporated into these Terms and Conditions of Use. You agree to comply with all the above when accessing or using our Services.

Preloved Nation is provided to you by Staple Stack Portal, Dubai, UAE.

Table of Contents

Your Account.

In order to access and use some or a portion of the Services, you may be required to register with us and set up an account with your email address and a password (your “Account”). The email address you provide will be your email address, and you are solely responsible for maintaining the confidentiality of your password. You are solely responsible for all activities that occur under your Account. Therefore, you should protect your password and make your password difficult for others to guess. You will not transfer your Account to another party without our consent.

You may connect to the Services with a third-party service and you give us permission to access, store, and use your information from that service as permitted by that service and as may be described in our Privacy Policy. If you believe your Account may have been compromised or misused, contact us immediately via our Contact page.

Using the Services.

You will post in the appropriate category or area and will not do any of the following prohibited things:

  • violate any laws or our Prohibited Content Policy;
  • be false or misleading;
  • infringe any third-party right;
  • distribute or contain spam, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Preloved Nation or the interests or property of Preloved Nation users;
  • impose an unreasonable load on our infrastructure or interfere with the proper working of the Preloved Nation;
  • copy, modify, or distribute any other person’s content;
  • use any robot, spider, scraper or other automated means to access Preloved Nation and collect content for any purpose without our express written permission;
  • harvest or otherwise collect information about others, including email addresses, without their consent;
  • bypass measures used to prevent or restrict access to Preloved Nation.

Seller/ Gifter Listing Policies.

  • Only UAE based persons and organizations can list items on Preloved Nation.
  • The seller/ gifter is responsible to ensure that the item listed is in the same condition as it is described.
  • The seller/ gifter needs to ensure that that images used is that of the actual item and not a stock image.
  • Include any flaws with the item condition in the specification; include multiple images of your products and goods; use good lighting for photography and include high resolution images.
  • The seller/ gifter must own the item and have the right to sell or gift it.
  • The seller/ gifter must abide and adhere to UAE cyber and criminal laws and acknowledge that their listing does not break UAE governing laws.
  • When creating a listing, please provide as much information about your product as possible including but not limited to brand, make, model, age, technical specifications, size and dimensions, gender specification, condition, etc.
  • Upon listing an item, Preloved Nation will first review the post to ensure the listing is complete and the images provided match that of the description and stock images have not been used. If additional information is needed, the team will contact the seller to assist with verification. Upon approval, the items will be listed live on the website.
  • If any item listed is within the prohibited list, the item will not be listed on the site.

Prohibited and Restricted Items.

The following items are not allowed to be sold or gifted on Preloved Nation:
  • Adult items
  • Broken, faulty, or counterfeit items
  • Culturally or religiously offensive items
  • Dirty, damaged, or broken items
  • Stolen goods
  • Used undergarments

Abusing Preloved Nation Services.

We may limit or terminate our Services, remove hosted content and take technical and legal steps to keep users off Preloved Nation if we think that they are creating problems or acting inconsistently with the letter or spirit of our policies. However, whether we decide to take any of these steps, remove hosted content or keep a user off Preloved Nation or not, we do not accept any liability for monitoring Preloved Nation or for unauthorized or unlawful content on Preloved Nation or use of Preloved Nation by users.

Global Marketplace.

Without limitation to the rights granted below (see ‘Content’), some of Preloved Nation’s features may display your ad on other sites that are part of the global community, like our classifieds sites in other countries. By using the Services, you agree that your ads can be displayed on these other sites. The terms for our other sites are similar to these terms, but you may be subject to additional laws or other restrictions in the countries where your ad is posted. When you choose to post your ad to another site, you may be responsible for ensuring that it does not violate our other site policies. We may remove your ad if it is flagged on any of our sites, or if we believe it causes problems or violates any law or policy.

Fees and Services.

Using the Services is generally free. We may charge fees for certain Services. If the service you use charges a fee, you will be able to review and accept that charge. Our fees are quoted in AED Emirati Dirham, and we may change them from time to time. We will notify you of changes to our fee policy by posting such changes on the site. We may choose to temporarily change our fees for promotional events or new services; these changes are effective when we announce the promotional event or new service. Our fees are non-refundable, and you are responsible for paying them when they’re due. If you don’t, we may limit your ability to use the Services. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.

Taxes associated with our Services will be collected when applicable. You agree to provide accurate address information necessary for Preloved Nation to comply with its obligations under applicable law. To the extent that such information is not provided, Preloved Nation will in its discretion determine and collect appropriate taxes.

You are solely responsible to collect and remit any applicable taxes resulting from the sale of your items or services listed on Preloved Nation.

While many features of the Services are available across the Preloved Nation websites and their associated mobile applications, some features and functionality may vary depending on which website and/or which mobile device you use to access the Services.


The Services contains stuff from us, you, and other users (as well as from our third party service providers). You agree not to copy, modify, resell or distribute the Services, our copyrights or trademarks. When you give us content, you are granting us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights to that content. If you believe that your rights have been violated, please notify us via our Contact page and we will investigate the matter. We reserve the right to remove content where we have grounds for suspecting the violation of these terms or the rights of any other party.

Reporting Intellectual Property Infringements.

Do not post content that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark (e.g. offering counterfeit items for sale). Do not post content that contains any reference to or likeness of any identifiable third parties, unless consent has been obtained from each such individual as may be required. We reserve the right to remove content where we have grounds for suspecting the violation of these terms, our policies or of any party’s rights. The following steps are for reporting a listing to Preloved Nation that you believe to be infringing on your intellectual property rights. Only the intellectual property rights owner can report of potentially infringing items or listings through Preloved Nation.

Disclaimers and Limitations of Liability.

The Services are provided “as is” and “as available”. You agree not to hold us responsible for things other users post or do. You also agree not to hold us responsible for the payment processing of other service providers (each a “Third Party Payment Processor”). For greater certainty, as applicable, if you link a Third Party Payment Processor account to your Preloved Nation Account, you acknowledge and agree that by making payments through Preloved Nation with that Third Party Payment Processor, you are bound by that Third Party Payment Processor’s applicable terms and conditions, and we are not liable for any loss, claims or damages howsoever arising in connection with that third party’s services). As most of the stuff on the Services comes from other users, we do not guarantee the accuracy, completeness, efficacy or timeliness of any postings or user communications or the quality, safety, or legality of what is offered. We also cannot guarantee continuous or secure access to our Services. Notification functionality in our Services may not occur in real time. Such functionality is subject to delays beyond our control, including without limitation, delays or latency due to your physical location or your wireless data service provider’s network. Accordingly, to the extent legally permitted we expressly disclaim all warranties, representations and conditions, express or implied, including those of quality, merchantability, merchantable quality, durability, fitness for a particular purpose and those arising by statute. We are not liable for any loss, whether of money (including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of Preloved Nation , even if you advise us or we could reasonably foresee the possibility of any such damage occurring. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.


You will indemnify and hold harmless Preloved Nation and its affiliates and our and their respective officers, directors, agents and employees (each an “Indemnified Party”), from any claim made by any third party, together with any amounts payable to the third party whether in settlement or as may otherwise be awarded, and reasonable legal costs incurred by any of the Indemnified Parties, arising from or relating to your use of the Services, any alleged violation by you of the applicable terms, and any alleged violation by you of any applicable law or regulation. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, but doing so will not excuse your indemnity obligations.

Personal Information.

By using Services, you agree to the collection, transfer, storage and use of your personal information by Preloved Nation (the “data controller”) on servers located in the United States and in the European Union as further described in our privacy policy.


You may be asked to leave a review when messaging with other users on Preloved Nation. Reviews consist of a 1-5-star rating and selected reasons why you’ve chosen that review. Your submitted review, username, profile photo (if available), and the category of the seller’s listing will be made public. User reviews should be left in good faith, ensuring that both you and the other user are depicting your interaction fairly. When leaving a review on another user’s account, the review should:

  • be truthful to what happened between you and the other user
  • not be left in an attempt to harass or abuse another user
  • not be left in an attempt to manipulate or mislead other users

To ensure the integrity of the review system, users are not able to edit or remove reviews on their own profile or someone else’s. Preloved Nation will also not mediate review-related disputes. User reviews reflect the opinions of individual Preloved Nation users and do not reflect the opinion of Preloved Nation.

We reserve the right to remove reviews which violate our policies or guidelines. 


These terms and the other policies posted on the Services constitute the entire agreement between us and you, superseding any prior agreements. This agreement is governed by the laws of the United Arab Emirates applicable therein. We both submit to the jurisdiction of the courts of the Emirate of Dubai. This will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law for certain topics. If we don’t enforce any particular provision, we are not waiving our right to do so later. If a court strikes down any of these terms, the remaining terms will survive. We may automatically assign this agreement in our sole discretion in accordance with the notice provision below (our assignment to an affiliate will not require notice).

We will send notices to you via the email address you provide, or by registered mail. Notices sent by registered mail will be deemed received five days following the date of mailing. We may update this agreement at any time, with updates taking effect when you next use the site or after 30 days, whichever is sooner. No other amendment to this agreement will be effective unless made in writing, signed by users and by us. Send questions, comments or complaints via our Contact page.

Last updated: 28/04/2021